Cancelling an Appointment
If your appointment time becomes inconvenient for you, we are always happy to change this with two business days’ notice. This allows us to schedule a patient who may be in urgent need of our care.
Helping us so that we can help others
Whilst we appreciate there may be occasional unavoidable situations that warrant last minute changes, failed appointments and last minute cancellations can sometimes interfere with dental treatment and create scheduling problems for all our patients.
Our passion is helping people with their problems and we do strive to accommodate the appointment needs of all our patients and make every effort to provide emergency dental care where needed at short notice. This means leaving free time slots every day for those in pain.
Cancellations made without 48 hours advance notice or failure to present for a scheduled appointment will result in a cancellation or no show fee. This fee will equate to 50% of the fee associated with the relevant appointment.
We are human and healthcare is our primary goal, so we do understand that sometimes cancellations cannot be helped due to emergencies and we will take all valid circumstances into account.
Our goal in communicating our cancellation and failed to attend policy is to avoid any extra charges being passed on to the patient.